Individual Help
Hours of operation for assistance are 7:00 AM to 5:00 PM EST, Monday through Friday, excluding holidays, unless otherwise noted.
Click on LIVE CHAT to be connected to a Customer Care Representative.
If you forgot your password, click here to reset it.If you need technical assistance, please contact us at 888-451-OHIO (6446) and select option 2. You can also use our online request form below to send us an email. A Customer Care Representative will respond within 24 hours.
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